Frontal Express operates an 'unknown shipper policy' for first-time customers. If you are shipping with Frontal Express for the first time, your parcel needs to be left open for inspection by our driver to ensure the content is acceptable for transport through the Frontal Express network. All parcels may be subject to security screening. This may include the use of x-ray, explosive trace detection and other security screening methods. Please note that any shipment may be opened by government agencies (such as customs, border security, or police) while in the care of Frontal Express. Frontal Express has no control over these requests.